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Sona120 FAQ — Answers to all your questions

Registration, login, payments, bonuses, betting — find clear and straightforward answers to all your questions here. Search below or browse by category.

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Find answers across all categories easily on the sona120 FAQ page.

Registration & Account

Find answers to all your questions about registering on Sona120, what information is required, the account verification process, and policies on multiple accounts.

Deposits & Withdrawals

How to deposit and withdraw via bKash, Nagad, and Rocket — minimum amounts, processing times, and solutions for any payment-related issues.

Bonuses & Promotions

Everything you need to know about welcome bonuses, daily bonuses, cashback, and reload bonuses — how to claim them, how to use them, and what the wagering conditions are.

Betting & Sports

Everything you need to know about live betting, which sports you can bet on, how odds work, and the rules that apply.

Security & Verification

Account security tips, KYC verification, password reset, two-factor authentication, and how to report suspicious activity.

Rewards & Lottery

Everything you need to know about Sona120's rewards program, loyalty points, weekly lottery, and VIP membership benefits — all in one place.

sona120 FAQ — Complete Q&A Guide

Sona120 is one of Bangladesh's most popular and trusted online betting platforms. Every day, millions of players bet on cricket, football, kabaddi, and more. Whether you're new or experienced, it's only natural to have questions while using sona120. Our FAQ Page Built for exactly that.

From registration to payments, Bonus, betting rules, and security — all explained in clear, straightforward language. Every answer is tailored with Bangladeshi users in mind, so you can find what you need without having to contact support.

Tip: Type a keyword into the search box above to quickly find what you need — for example: "bonus", "withdrawal", or "password".

If you can't find an answer here, please reach out to our Help Center Contact us — our 24/7 Bengali support team is always ready to help.

Registration & Account 8

To register on sona120, you'll need: an active Bangladeshi mobile number, a valid email address, and a strong password. You must also be at least 18 years old. For KYC verification, you may be asked to provide your National ID or passport details at a later stage.
  • An active Bangladeshi mobile number (e.g. 01XXXXXXXXX)
  • Valid email address
  • Strong password (at least 8 characters)
  • Must be 18 or older
Register Now →

No. Under Sona120's policy, each person may only register one account. If multiple accounts are found belonging to the same individual, all accounts may be suspended and any accumulated balance may be forfeited. Please play fair and stick to a single account.

After registration, an OTP will be sent to your mobile number and your account will be verified instantly. For KYC document verification, processing typically takes 24 to 48 hours. To speed things up, make sure you submit clear, accurate documents.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address, and you'll receive an OTP or a password reset link. Use it to set a new password. Note that password reset links are typically valid for 15 minutes.

After logging in, you can update some details from your profile settings. However, to change your registered name, date of birth, or mobile number, you'll need to contact our support team. A KYC re-verification may also be required when updating this information.

Yes, you can close your Sona120 account if you wish. Simply send a request via email or live chat to our support team. Make sure to withdraw any remaining balance before closing. A temporary Self-Exclusion option is also available as part of our responsible gaming features.

Absolutely. Sona120's platform is built mobile-first and works seamlessly on both Android and iOS browsers, as well as the mobile app. The app offers added perks like push notifications, fingerprint login, and faster loading.

Once your mobile OTP is verified, you can log in to your account right away. To start betting, you'll need to make a deposit first. Once that's done, you'll have full access to live betting, sports markets, and everything else. Your first deposit also qualifies you for a welcome bonus.
Deposits & Withdrawals 8

Sona120 supports the following popular mobile banking services in Bangladesh:
  • bKash — Most popular & fastest method
  • Nagad — Fast transactions, low fees
  • Rocket — Dutch-Bangla Mobile Banking
  • Bank Transfer (available in select cases)
All transactions are processed in Bangladeshi Taka (BDT).

The minimum deposit on sona120 is just ৳500 — well below most other betting platforms in Bangladesh, making it ideal for new players. The maximum deposit limit depends on your account level and verification status.

Deposits made via bKash, Nagad, or Rocket are usually credited to your Sona120 wallet within minutes. In some cases it may take 15 to 30 minutes. If your balance hasn't appeared after 1 hour, please contact support with your transaction ID.

Withdrawal requests on Sona120 are typically processed within 15 minutes to 1 hour. During peak times, it may take up to 24 hours. Your account must be fully verified before you can withdraw. The minimum withdrawal amount is ৳500.

Sona120 does not charge any withdrawal fees. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own cash-out charges. Please check directly with your mobile banking provider for details on any applicable fees.

If your deposit fails, first check the transaction status in your mobile banking app. If the amount was deducted but your balance wasn't updated, take a screenshot of the transaction ID and contact our support Let us know. Issues are typically resolved within 2 to 4 hours.

Your daily withdrawal limit depends on your account verification level and VIP membership. For full details on the maximum daily withdrawal limit for standard accounts, visit our Help Center Contact us.

Yes, bonus funds can be withdrawn, but only after you've met the applicable wagering requirements. For example, if a bonus has a 10x wagering requirement and you received a ৳1,000 bonus, you'll need to place ৳10,000 in bets before withdrawing those funds. Terms vary from one bonus to another.
Bonuses & Promotions 7

Sona120 offers several types of bonuses:
  • Welcome Bonus: Up to 100% bonus on your first deposit
  • Daily Reload Bonus: Daily deposit bonus
  • Cashback: Weekly cashback on losses
  • Referral Bonus: Bonus for referring a friend
  • Match Bonus: Extra perks when betting on featured matches
View all bonuses bonus page Go.

When you register on Sona120 and make your first deposit, a welcome bonus will be added to your wallet automatically. If you have a promo code at registration, make sure to use it to claim your bonus. The minimum first deposit is ৳500. For full bonus terms and conditions, visit the Bonus Page View.

The wagering requirement is the number of times you need to place bets before withdrawing bonus funds. For example, if your bonus is ৳1,000 with a 10x wagering requirement, you need to place a total of ৳10,000 in bets. It's based on total bet amount, not wins or losses. A lower wagering requirement means you can use your bonus sooner.

Yes, most bonuses come with an expiry date. You typically need to meet the wagering requirements within 7 to 30 days of receiving the bonus. Any unused bonus is automatically cancelled once it expires. So make sure to use your bonus as soon as possible.

Typically, only one bonus can be active at a time. You can claim a new bonus once the wagering requirements on your current one are met. However, certain special promotions may allow you to hold multiple bonuses simultaneously. To stay up to date on the latest offers, visit our Bonus Page Check back regularly.

Sona120's cashback program returns a set percentage of your weekly net losses (typically 5%–15%) back to your account. Cashback is credited every Monday or on a designated day. Wagering requirements may apply to cashback bonuses.

If a bonus you're entitled to hasn't appeared in your account, wait a few minutes first. If it still hasn't arrived, contact our Help Center Contact us via live chat. Have your deposit transaction ID and screenshot ready — this helps us resolve the issue faster.
Betting & Sports 6

sona120 offers betting across 100+ sports markets. Popular categories include:
  • Cricket — IPL, BPL, Test, T20, ODI
  • Football — Premier League, Champions League, La Liga
  • Kabaddi — PKL & National Tournaments
  • Tennis, Basketball, Hockey And much more
  • E-Sports — CS:GO, Dota 2, PUBG
View all events On the Sports Events page Go.

Yes, Sona120 offers live betting. You can place bets in real time while a match is in progress, with live odds updating as the game unfolds. Since odds change quickly, timing your decisions is key. Use live scores and stats to bet smart.

Odds are a number that indicates your potential winnings. For example, if the odds are 2.00 and you bet ৳1000, you'll receive ৳2000 if you win (৳1000 stake + ৳1000 profit). Sona120 displays odds in both decimal and fractional formats. To see the latest odds, On the Match Odds page Go.

Yes. If a match is cancelled or postponed and Sona120 declares the bet void, the full stake will be returned to your wallet. Refunds typically process within a few hours. For more details, visit Terms & Conditions Read.

The minimum bet on sona120 starts at ৳50. Maximum bet limits vary by market and account level. Premium matches generally allow higher stakes, and VIP members enjoy specially elevated limits.

Once a bet is confirmed, it generally cannot be changed. However, Sona120 offers a Cash Out feature that lets you secure a partial or full return before the match ends. Cash Out may not be available on all markets.
Security & Verification 5

Yes, sona120 uses full SSL encryption. Your personal data and financial transactions are protected with the highest level of security. The platform operates to international standards and undergoes regular security audits. Millions of Bangladeshi users transact safely on the platform every day.

KYC (Know Your Customer) verification confirms your identity. It helps prevent fraud and money laundering. Once completed, your withdrawal limits increase, your account security is strengthened, and you can process larger transactions. It's there to protect you.

If you notice any suspicious activity on your account, change your password immediately. Then contact our support team Let us know — they will temporarily lock your account and investigate. Never share your password or OTP with anyone. Our support team will never ask for your password.

Go to the "Security" section in your profile settings to enable two-factor authentication (2FA). You can use mobile OTP verification or an authenticator app. With 2FA enabled, no one can access your account even if they know your password.

Sona120 never shares your personal information with unauthorized third parties. Only the data required for payment processing is shared with the relevant payment gateway. For more details, please see our Privacy Policy Read.
Rewards & Lottery 5

With sona120's rewards program, you earn loyalty points on every bet you place. Redeem those points for cash bonuses, free bets, or exclusive prizes. The more you bet, the more points you earn — and the closer you get to reaching VIP status. To learn more, On the Rewards page Go.

Place qualifying bets on sona120's weekly lottery and you'll automatically receive lottery tickets. Draws are held every week, and prizes are credited directly to the winners' accounts. To view the lottery terms and prize list, On the lottery page Go.

Sona120 VIP members enjoy exclusive benefits:
  • Higher bonus & cashback percentages
  • Faster withdrawal processing
  • Dedicated personal account manager
  • Invitations to exclusive promotions and events
  • Higher betting limits
  • Priority Support

Yes, unused loyalty points may expire after 90 days of inactivity. Betting regularly and redeeming your points will prevent this from happening. You can check your current point balance and expiry date in the rewards section of your account.

You'll find a unique referral code or link in your account. Share it with friends or contacts and ask them to register through that link. Once they sign up and make their first deposit, the referral bonus will be credited to your account. The more you refer, the more you earn.
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